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    Friends of Hue FAQs

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    Amazon Alexa
    The Google Assistant
    Apple Homekit
    Razer

    Amazon Alexa

    How do I connect my Hue lights to Alexa?

    A) Set up Alexa for Bridge-controlled Hue smart lighting systems:
      

    1. To connect Philips Hue to your Alexa device, you will need the latest version of the Hue app and a Hue Bridge v2 (square-shaped).

    2. Your Alexa device must be connected to the same Wi-Fi network as your Hue Bridge.

    3. Enable the Hue skill in your Alexa app.      

        a)If you do not have a Hue account, you will be required to create one.

    4. Follow the prompts to complete the setup.

    5. Once the device is connected, ask Alexa to “discover devices” or
    select “discover” in the Alexa app. This will display all your lights, rooms, and scenes.

    6.After successful pairing, you can control your lights with your
    voice.

     

    B) Set up Alexa for Bluetooth-controlled smart lights
     

    1. Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch).

    2. Download the Philips Hue Bluetooth App

        a)If you do not have a Hue account, you will be required to create one.

    3. Follow the prompts to complete the setup.

    4. If you have already connected your lights to the Hue Bluetooth App, go to Settings > Voice assistants in the Hue Bluetooth App and follow directions to connect your lights to your compatible Echo device.

        a)Philips Hue Bluetooth smart lighting work directly with all Amazon Echo devices except for Echo (1st Gen), Echo Dot (1st Gen), and Echo Input.

    5. During setup, make sure your smart home device is within 30 ft (9m) of your Echo device.

    6. Once the device is connected, Alexa will say “found first light”.

    7. After successful pairing, you can control your lights with your voice.  

    Can I add two Hue Bridges to Alexa?

    No. You are only able to connect one Hue Bridge to your Alexa.

    Does Philips Hue Bluetooth work with Amazon Alexa?

    Yes, Philips Hue Bluetooth smart lighting works directly with all Amazon Echo devices except for Echo (1st Gen), Echo Dot (1st Gen), and Echo Input. Simply, power on the light and say ‘Alexa, discover my devices’. We advise to connect and control up to 5 lights for the best experience. For additional lights we recommend upgrading to a Philips Hue Bridge and connect to Alexa via the Philips Hue skill.

    The Google Assistant

    How do I connect my Hue lights to Google Assistant?

    A) Set up Google Home or Google Nest with Bridge controlled Hue system

    To connect Philips Hue to your Google Assistant, you will need your Google Assistant-enabled device and a Philips Hue Bridge v2 (square-shaped). Open the Google Home app and navigate to the Home Control section in the menu. Press the plus icon to add a device, then scroll to search for Philips Hue. Log in with your My Hue account to automatically search for your Rooms. Follow the on-screen instructions to assign your Google Assistant to your preferred Rooms. After successful setup, you can use your voice to control your lights through your Google Assistant.

    B) Set up Google Home or Google Nest with Bluetooth controlled Hue lights

    • The easiest way to connect your Philips Hue Bluetooth bulb to your Google Home or Google Nest device is to twist in and power on your Philips Hue bulb, download and open the Google Home app, choose ‘add new devices’ > ‘set up a device’, and it will automatically find your bulb. From there it’s just a few simple steps to set up your bulb in the Google Home app. This only works if you have not paired any other devices with your bulb yet.

    • If you have already installed the light in the Philips Hue Bluetooth app, you can still set up the light with Google Home. In the Philips Hue Bluetooth just go to settings > voice assistants and open your bulb for pairing with your Google Home device. Just make sure your lamp has the latest firmware. Then switch to the Google Home app, which will automatically detect the bulb and follow the same steps for pairing.

    • The other way around, when your Hue bulb is already setup in the Google Home app and you want to add it to the Philips Hue Bluetooth app, you can ask your Google Home or Google Nest device to make your bulb(s) discoverable again by simply using a voice command “open Philips Hue for pairing”. Then open the Philips Hue Bluetooth app and follow the steps to add your lights.

    Google Assistant doesn't understand my Hue light commands.

    If you are having trouble with Google Assistant understanding you when trying to control your lights, we recommend renaming your lights to names that do not include numbers, special characters, or colors, as these can be misunderstood by Google Assistant.

    Does Philips Hue Bluetooth work with the Google Assistant?

    Yes, you can use any Google Home or Google Nest device to directly connect and control your Philips Hue lights via the Google Assistant. Note: Only Google Home and Google Nest smart speakers and displays support Philips Hue Bluetooth. Third party devices with Google Assistant built-in do not support Philips Hue Bluetooth.

    Apple Homekit

    Razer

    How do I connect my Razer products to Philips Hue?

    To connect Philips Hue to your Razer Chroma products, you will need:

     

    - The latest Philips Hue app
    - An established Entertainment area within the app
    - The Razer Synapse 3 app*

     

    *Download and install this app on your PC.

     

    Log in to Razer Synapse 3 using your Razer account and navigate to Modules > Philips Hue. Synapse 3 will automatically search for a Philips Hue Bridge. Click the Pair button on the screen and press the large round button on your Hue Bridge. You can customize your lighting setup within the Philips Hue module in your Razer Synapse 3 program.

    Does Philips Hue work with all games with which Razer Chroma is integrated?

    Philips Hue and Razer partner to bring you free-to-use software. Check Razer’s website for an updated list of games which allow them to work together.

    How does Philips Hue work with Razer?

    Philips Hue and Razer sync via Razer Synapse 3, the software required to run this feature. Partnered games write their own light scripts which trigger the lights in your Razer Chroma and Philips Hue products to react to on-screen, in-game actions.

    How many lights can I sync with Razer?

    You can have up to 10 Philips Hue color-capable lights in a single Entertainment area, including Razer setups.

    Is there a fee when using Razer with Philips Hue?

    No. Razer is a valued part of the Friends of Hue program; Philips Hue and Razer partner to bring you free-to-use software.

    My Razer Synapse 3 doesn't find my Hue Bridge.

    If your Razer Synapse 3 does not find the Hue Bridge, check to make sure all your devices are connected to the same network. Power cycle your Hue Bridge by unplugging it from the power source for at least 30 seconds, then plugging it back in. When all four blue LED indicators on top of the Hue Bridge come back on, connect it to Razer Synapse 3 again. If you still cannot connect, you can connect manually via the Bridge’s IP address. To find the address, go to www.meethue.com/api/nupnp in your web browser.

    My Razer Synapse 3 doesn't find my Razer devices.

    First, check to be sure your Razer device is Chroma-enabled. If you have a Chroma-enabled device which is not detected by your Synapse 3, you should contact Razer’s customer support at www.support.razerzone.com/software/synapse-3/.

    Which Razer products work with Philips Hue?

    All Chroma-enabled Razer devices work with Philips Hue and the latest version of Razer Synapse 3.

     

    Laptops

     

    - The New Razer Blade 15”

     

    Keyboards

     

    - Razer Turret for Xbox One
    - Razer BlackWidow Elite
    - Razer Huntsman Elite
    - Razer Huntsman
    - Razer BlackWidow Lite
    - Razer BlackWidow Chroma V2
    - Razer BlackWidow X Chroma Black
    - Razer BlackWidow Tournament Edition Chroma V2
    - Razer Ornata Chroma
    - Razer Cynosa Chroma Pro
    - Razer Cynosa Chroma

     

    Mouse Devices

     

    - Razer Tartarus V2
    - Razer Mamba HyperFlux
    - Razer Lancehead
    - Razer Mamba Wireless
    - Razer Mamba Elite
    - Razer Abyssus Essential
    - Razer DeathAdder Elite
    - Razer Mamba Tournament Edition
    - Razer Lancehead Tournament Edition Black
    - Razer Basilisk
    - Razer Naga Trinity
    - Razer Atheris

     

    Mousepads

     

    - Razer Goliathus Extended Chroma
    - Razer Goliathus Chroma
    - Razer Firefly Hard Edition
    - Razer Firefly Cloth Edition

     

    Headsets

     

    - Razer Nari Ultimate
    - Razer Nari
    - Razer Nari Essential
    - Razer Kraken Tournament Edition

     

    Accessories

     

    - Razer Nommo Chroma
    - Razer Nommo Pro
    - Razer Chroma Hardware Development Kit
    - Razer Base Station Chroma
    - Razer Kiyo Camera

     

    For the latest list, visit Razer’s website.

    Watch our How to videos

    Philips Hue YouTube
    Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue YouTube channel.

    Go to Philips Hue YouTube channel

    Contact us

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