Do you ship internationally?
Currently, you can only purchase products to be shipped to the UK from the Philips Hue Online Shop. We currently are unable to ship to the Republic of Ireland. Please refer to the “Shipping & Delivery” section of this page for further information.
Has my order been shipped?
You will receive a shipping confirmation email once your order is processed for shipping.
How can I track my order?
Most orders to the UK are shipped between 3-4 working days from the point of receiving a Shipping confirmation email. If you have any further questions regarding your order, please contact firstname.lastname@example.org or call on +44-1214680001 and quote your Order number for further help.
Can I change my shipping address or shipment methods after submitting the order?
Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted.
The order is immediately sent to the fulfillment agency and can no longer be changed in our system.
What are the delivery methods, cost and estimated time?
Philips Hue Shop offers shipping through UPS with Delivery times (After shipment confirmation) 3 to 4 working days. We charge a shipping fee of £2.99 for all orders less than or equal to £50. All orders above £50 will be shipped free of charge
What are the delivery limitations?
We can only deliver to address in the United Kingdom and Northern Ireland. We are currently unable to delivery orders to the Republic of Ireland.
Do you ship on the same day & when is your shipping cut off?
We aim to give the highest levels of customer satisfaction. All orders placed at or before 11 am will typically be shipped on the same working day. You will receive a Shipping Confirmation e-mail as soon as your order leaves our warehouse. Payment has been received before our cut-off time (11 am).
Additional information for shipping
The shipping service we provide is fully insured and secure. Order receipt must be signed by the receiver, Unpacking and product installation not included, Taking back and recycling of old product not included. Add selected products to your shopping basket and choose your preferred shipping method. The applicable cost will be calculated and displayed before you proceed to the checkout. You can also see delivery costs, after placing your order, in the Order Confirmation e-mail.