Dear customer, due to the global impact and the measures being taken against the corona virus our customer support may be impacted. This may result in longer waiting & response times. We will respond to your message on social media and the online contact form as quickly as possible. Update March 20 th: Our support phone line for the USA, Canada & Latin America are currently not available. We are working on reactivating the support lines as soon as possible. For support please reach out to social media (links below). Support for Brazil remains available.