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    End of Support policy

    Please refer to section 5 for the current status of you Hue products.

    1. End of Support policy (Hue Bridge)


    Important notice on software updates, online services and compatibility

     

    Thank you for your purchase.

     

    The Hue Bridge is designed to be connected to the internet. The Hue Bridge receives software updates directly from Signify (formerly known as Philips Lighting) when connected to a router with internet access and used with the official Hue mobile application.

    Signify intends to provide your Hue Bridge with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not capable).

     

    In addition, Signify intends to continue to support the Hue Bridge with required security, quality and interoperability updates as well as maintaining compatibility with our online services and the latest version of our mobile Hue application for a minimum total of three (3) years from the date of your purchase from an authorized reseller. *

     

    After these dates, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile applications at its discretion. Should software updates and/or compatibility with online services and/or mobile applications however be terminated, we recommend you upgrade to a new version of the product.

     

    *) Compatibility with our online services requires the Hue Bridge be kept up to date and this compatibility will be maintained for the last 3 released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

    2. End of Support policy (lights and accessories)

     

    Important notice on software updates, online services and compatibility

     

    Thank you for your purchase.

     

    The Hue lights and accessories can receive software updates directly from Signify (formerly known as Philips Lighting) when connected to an official Hue Bridge with internet access and used with the official Hue mobile application.

     

    Signify intends to provide your device with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not capable).

     

    In addition, Signify intends to continue to support the device with required security, quality and interoperability updates as well as maintaining compatibility with our online services, the latest version of our hue bridge and the latest version of our mobile Hue application for a minimum total of five (5) years from the date of your purchase from an authorized reseller. *

     

    After this date, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile applications for your product at its discretion. Should software updates and/or compatibility with online services and/or mobile applications however be terminated, we recommend you upgrade to a new version of the product.

     

    *) Compatibility with our online services requires the Hue Bridge be kept up to date and this compatibility will be maintained for the last 3 released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

    3. Important notice for Hue Bridge v1 users

     

    29 April 2019

     

    Signify (formerly known as Philips Lighting) introduced the Hue Bridge v1 more than five years ago. New and improved versions of the bridge have been introduced since then. In order to help ensure that our customers continue to receive the best-connected lighting performance experience possible, Signify has therefore decided to eventually discontinue further software updates and online services for the Hue Bridge v1 and instead focus on supporting our Hue Bridge v2 ecosystem.

     

    Beginning today, Signify will no longer release any platform feature software updates for the Hue Bridge v1. Nevertheless, for the next one (1) year following this announcement, Signify will continue to release security, quality and interoperability updates for the Hue Bridge v1, as well as maintain compatibility with our online services and the latest version of our mobile Hue application. *

     

    After April 30, 2020 no software updates will be made available for the Hue Bridge v1 and compatibility with our online services will be terminated at that time. The Hue Bridge v1 can be only controlled locally via the dedicated Philips Hue Bridge v1 app.

     

    Although the Hue Bridge v1 may continue to function with older versions of our applications and/or third-party software after this date we recommend that you upgrade to a new version of the Hue Bridge. Signify will no longer issue security updates and your v1 Bridge may no longer be secure. We do not recommend use of Hue Bridge v1 after April 30, 2020 due to potential security concerns.

     

    Support for other versions of the Hue Bridge will remain unaffected. You can distinguish a Hue Bridge v1 from subsequent versions by its shape: v1 versions are round and subsequent versions are square.

     

    For questions, please find the contact details on http://www.meethue.com

     

     *) Compatibility with our ecosystem requires the Hue Bridge v1 be kept up to date and this compatibility will be maintained for the last 3 released software versions, except in the case of important security updates where support may be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge v1 to be on the latest software version at all times.

    4. Hue End of Support policy

    Products
    Compatibility with Hue cloud
    Compatibility with Hue mobile application
    Security, quality and interoperability patches
    Hue Bridge
    At least 3 years (last 3 software versions only) *
    At least 3 years (last software version only)
    At least 3 years (all software versions)
    Hue device
    N/A
    At least 5 years
    At least 5 years
    V1 Hue Bridge
    Until April 30, 2020
    After April 29, 2019 using the 'Philips Hue Bridge v1 app
    Until Q1 2020

    Durations are from the moment Signify stops selling this version of the product.
     

    *except in event of important security patches.

    5. Current support status Hue products

    The following products are in their end of support period:
    Product
    End of Support starting date
    Hue Bridge v1
    30 April 2020
    The following products are in active support:
    Product
    Hue Bridge v2
    All hue branded lights
    All hue branded accessories