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App support
App top related FAQs
Which Apple (iPods, iPhones and iPads) or Android operation system/devices supported the latest Philips Hue app 3.0?
How to create a Hue account and link to your Hue Bridge?
I cannot log in to my Hue account via the Philips Hue app, what can I do?
App support by category
Features
App feature support
Control your lights
How does Hue work with the camera on my phone?
I am unable to control my bridge when I am away from home.
Can I control lights in multiple rooms using my Hue tap or Hue dimmer switch with the Philips Hue app?
Can I control multiple Hue bridges with the Philips Hue app?
How does Hue work with the camera roll on my phone?
How do I create a Hue account?
When is the best time to set-up the software update?
How does the Sunset/Sunrise feature work?
What is Hue labs, and what can it do for me?
Rooms
How can I set all the lights in a room to the same color?
How can I set one light in a room to a specific color and/or brightness?
Can I assign one light in multiple rooms/areas?
Can I control lights in multiple rooms using my Hue tap or Hue dimmer switch with the Philips Hue app?
How do I move a light to another room in my Philips Hue app?
Scenes
I have deleted the Philips Hue app default scenes, how can I get them back on my dashboard?
How can I create new scenes in the Philips Hue app?
How can I modify the colors or brightness of lights in a scene?
How can I set the color or brightness for a light when I create a picture scene?
How does Hue work with the camera on my phone?
How do I rename or delete a scene?
Is there a limit to the number of scenes I can create?
Personal routines
Where can I find the routines and timers from my 3rd party apps in the Philips Hue app?
Can I setup sunset and/or sunrise triggers for routines while I’m not at home?
How can I create a routine based on sunset/sunrise?
Why can I only select default scenes when I select ‘Home’ in the ‘Where’ for a routine, widget or accessory?
How can I set an offset for my Sunrise/Sunset?
Home & Away
How do I activate "Home & Away"?
I am unable to control my bridge when I am away from home.
What devices support "Home & Away"?
Can I set my "Home & Away" location without having access to my home Wi-Fi?
Do I need to be at home for the software update?
Updates
App updates
When will the "Philips Hue app gen 1" be removed from the App Store/Google Play Store?
What can I find in the “What’s new section”?
I have had the message “Downloading updates” in my Hue app for a while, what can I do?
What do the orange exclamation marks in my Hue App mean?
Why do I need to keep my system up to date with software updates?
What is the software postpone function?
How often/long can I postpone the software-update?
Does the postpone software function have an impact on the security of my Hue system?
How can I manually update my system after I postponed an update?
How can I check if I have the latest software?
Which Hue products can receive software updates?
Compatibility
App compatibility
Can I control my Philips Hue lights from multiple devices?
What is the difference between the IFTTT and the Philips Hue app sunset and sunrise?
Download app
Download the app and try it now!
The app is available for iOS and Android phones. Download yours today. Setting it up is done in a matter of minutes.
Troubleshooting
App troubleshooting
How does Hue work with the camera on my phone?
I am unable to control my bridge when I am away from home.
Can I assign one light in multiple rooms/areas?
I cannot log in to my Hue account via the Philips Hue app, what can I do?
What does "Unreachable" below my light names mean
What can I do if I experience issues after installing a formula on Hue labs?
When I open the Philips Hue app on my device I cannot identify or connect with my lights, what should I do?
I can’t use some of the new hue features. What shall I do?
When trying to link the Philips Hue bridge to the portal and pressing the link button, the website reports that "You weren't quick enough". What can I do?
How can I see which routine is from which 3rd party app?
I disabled and/or deleted all 3rd party routines and I still have unexpected behaviour. How can I resolve this?
I have setup my Hue accessories via Apple Homekit/3rd party app, how do I set it back to default?
Will my sunset/sunrise routines continue to work if I am away from home and/or do not have my App opened?
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App "how to" videos
Add lights to the app
Wake Up routine setup
Light schedules setup
How to create an image scene
How to recall your favorite scenes/colors using shortcuts
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