Hue Support

    Frequently asked questions and product help

    Browse FAQs by category

    Hardware & Connectivity


    Friends of Hue

    Watch our How to videos

    Philips Hue YouTube
    Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue YouTube channel.

    Go to Philips Hue YouTube channel

    Find a product manual

    Contact us

    We are always happy to help you

    Dear customer, due to the global impact and the measures being taken against the corona virus our customer support may be impacted. This may result in longer waiting & response times. We will respond to your message on social media and the online contact form as quickly as possible. Update March 20 th: Our support phone line for the USA, Canada & Latin America are currently not available. We are working on reactivating the support lines as soon as possible. For support please reach out to social media (links below). Support for Brazil remains available.

    Visit our social channels

    Response time: 1hr. Available 24/7

    Product, promotion and warranty


    1300 304 404

    Monday - Friday: 9am - 5pm