How can I return my product and request a refund?

We hope you are entirely satisfied with your purchase, but if you are dissatisfied, we will issue a refund within 30 calendar days from the date of delivery of the product. You should follow the steps below to request for a refund: 

 

  1. Contact the Meethue Support Phone Center to request a refund, report details for refund requests (damaged, unsatisfied, wrong delivering etc.)
  2. The call center will send you the return order number and shipping label for the product to be returned (the shipping label is only needed if you choose UPS and TNT as shipping carrier).
  3. When the returned product is received, a return confirmation email will be sent to you.
  4. Once the returned product is received and checked, the refund is going to be issued and a refund confirmation email will be sent to you.

 

Please note: we will refund the relevant part of the purchase price for that product together with the shipping cost you paid. Please ensure you send all original parts. We reserve the right to charge for any accessories or parts missing from the product's original shipment to the payment card you used for the order. For more information, read our General Terms & Conditions of Sale, or contact the Meethue Support Phone Center. The advisor will help you with the next steps.

 

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