We take sensible security measures to protect Philips and all our consumers and we may make random security checks on orders. If we need to contact you to verify information, we will hold your order until we can reach you.
To help us, please also provide a telephone number and an e-mail address where we can contact you during daytime hours. Please make sure you check the e-mail you used to place the order. In some circumstances we may ask you to provide an alternative method of payment.
To contact us directly please use our Meethue Support Call Center.