FAQs Friends of Hue


  • Do I need a Hue starter kit/ Can I use the product without Hue starter kit?

    The Philips LightStrip and Bloom can be used only in combination with a Hue starter kit.

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  • How many Friends of Hue pruducts can I connect to one bridge?

    You can connect up to 50 Hue bulbs or friends of Hue to one bridge.

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  • Where can I buy it?

    Apple in-store and online in North America and Europe.

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  • Is it available on Amazon?

    No.

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  • Do you recommend using RGB LED strip clips or an LED strip amplifier to extend the lights or bridge together the cut pieces?

    We do not recommend connecting Philips LightStrips to other power supplies or amplifiers. By doing so, the warranty of the product will be voided.

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  • What is the length of the power cord of the LightStrips?

    The total length is 5.6m, from power supply to LED strip is about 3.6m; LED strip is 2m long.

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  • What is the length of the LightStrip?

    200 cm but it can be cut to any length.

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  • Can I use the cut off pieces?

    No, cut off pieces cannot be re used. Attempting to reconnect cut off pieces by additional wiring or soldering is not recommended and will void the warranty.

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  • What is the price?

    In Europe: LightStrips and Bloom are prices at 89.95 EUR; in US 89.95 USD LightStrips and 79.95 USD for Bloom

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  • Are they water proof?

    The control box and power supply should be kept away from direct water sprays or high humidity. The LightStrip can be placed in humid areas, avoiding direct water sprays.

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  • What is the difference between existing Bloom and the new one FoH?

    The original product uses the SmartLink signaling protocol/ language. The new one use the so-called LightLink protocol, which allows connecting to Hue in a much more intuitive way, as done for Hue bulbs. Moreover, the new (Friends of Hue) Bloom can be kept up to date by upgrading its software over time, to ensure new functionalities can be added.

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  • Why can't I add friends of Hue to a light recipe?

    Currently the friends of Hue only support RGB colors and cannot do tunable white light. Since our famous light recipes are based on different tones of white they simply cannot do this.

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  • When I put the pickers on the same color in a scene (for Hue and Friends of Hue) the Friends of Hue produce different colors than the Hue bulbs (for green and blue).

    The Friends of Hue use different colored LEDs and this is why the colors are perceived differently.

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