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  • What is Hue?

What is hue Go?

Date published 10/1/2015 - Last edited 7/4/2016

Hue Go is the worlds first portable light we have created. Hue Go delivers a complete new level of flexibility, thanks to its portability and local control.You can use Hue Go everywhere in the house, in places where you might already enjoy light from Hue bulbs or Bloom and Iris. Thanks to the battery, you can play with light in many new areas of the house such as outdoor spaces and bathrooms.
The local control allows you to control Hue Go in the way you like, directly on the product to select light presets or with a smart device getting full functionality.
Hue Go combines the high quality white light hue bulbs are known for, with the rich saturated colors of Bloom and Iris.

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What is Hue Phoenix?

Date published 10/1/2015 - Last edited 7/4/2016

Hue Phoenix is a connected, tunable white light that enables you to instantly create and adapt the light setting. This can help you work, read, relax or get energized for the day ahead. With a swipe of a finger via the Philips Hue app you can access the full spectrum of biological white light ranging from warm white light to cool day light. Hue Phoenix also benefits from all the innovative connected features of Hue. Through your smart device, you can sync your lights with more than 200 third party apps or simply create ‘light notifications’ that tell you when it’s time to wake up.

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What is the Philips Hue lightstrip plus?

Date published 10/1/2015 - Last edited 7/4/2016

The Philips Hue lightstrip plus is the most flexible lightstrip on the market. Not only in terms of installation, able to twist and turn the strip in every direction, and also versatile in its extensibility. The lightstrip is extendable up until 10 meters, leading to a light source which can cover entire rooms. With the inclusion of a high lumen output (1600 lumen on 2 meter), it can serve functional as well as decorative purposes. Outside of a very cool product to create ambiance, highlighting specific spots or accentuate furniture, this lightstrip is perfect to replace traditional lighting fixtures and bulbs.

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Which devices are supported?

Date published 10/1/2015 - Last edited 7/4/2016

The Hue app supports iOS and Android devices. Please check on the App Store or Google Play store which iOS or Android software version is needed to run the Hue app on your device.

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How is Hue Phoenix different from Hue white?

Date published 10/1/2015 - Last edited 7/4/2016

Hue White is a light bulb, not a luminaire, and it delivers dimmable white light of the same color temperature (2700k). Hue Phoenix delivers tunable white light that covers the full color spectrum of white light (2100 - 6500k).

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Can users also tune the effect of the hue lamps that is generated by the Ambilight TV?

Date published 10/1/2015 - Last edited 7/4/2016

Yes, you can choose between a static and a dynamic mode, so they can adapt to their actual preferences. The app automatically sets Hue lamps that are positioned at a wider distance from the TV to a calmer, static setting. This is to avoid a flickering sensation at the back or sides of the viewers. Furthermore, you can make the lamps to really follow the Ambilight effects, to become almost static. And as we work with an on-screen slider, you can also select a setting in between.

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What happens if the glass or other part is broken or damaged?

Date published 10/1/2015 - Last edited 7/4/2016

Philips arranges spare parts which can be ordered via a Light specialist or a contact centre.

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Does Hue Phoenix provide colored light?

Date published 10/1/2015 - Last edited 7/4/2016

Hue Phoenix does not provide colored light – it is the first in a new range of connected lamps that specifically deliver white ambience through tunable white light.

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What is the difference between new Hue lightstrip plus and the old Hue Lightstrip?

Date published 10/1/2015 - Last edited 7/4/2016

Philips Hue lightstrip plus is a complete new generation of luminaire, combining the strength of Hue bulbs and Hue luminaires.
• The new Philips Hue lightstrip plus is extendable up until 10 meters via 1 meter extensions. The old Hue LightStrip delivers a fixed 2 meter, without possibility to extend.
• Philips Hue lightstrip plus delivers colors and also functional white light (2000-6500K), it can be tuned from warm white to cold white light. The old Hue Lightstrip brings colored lighting for ambient setting.
• Philips Hue lightstrip plus has an output of 1600 lumen on 2 meter. The old Lightstrip has 120 lumen.

The old Hue LightStrips is perfect for small surfaces, highlighting architectural pieces or accentuating furniture and providing entertainment light when syncing via third party apps.

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What is the difference between Hue Go, Hue Bloom and Hue Iris?

Date published 10/1/2015 - Last edited 7/4/2016

Hue Go is a complete new generation of luminaire, combining strengths of hue bulbs and Hue Bloom/Hue iris:
• It is portable, so it can be used both a wall-washer when plugged to mains (similarly to Hue Iris and hue Bloom) and as a centre piece when unplugged from mains.
• It embeds a button to allow for quick recall of 7 different effects directly from the product.
• It combines the rich saturated colors of Hue Bloom and hue Iri, with the high quality white light of Hue bulbs.
• The light output is substantially higher than hue Bloom and hue Iris, at 300 lm compared to 120 lm for Bloom and 210 for Iris.
• Hue Go also produces slightly different colors due to the colored and white LEDs.

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Is Hue Phoenix an energy efficient solution for my home?

Date published 10/1/2015 - Last edited 7/4/2016

Yes, LED light is a pretty big energy saver, as each light bulb uses 80% less power at full brightness than a traditional light bulb. If you dim the lights or use a different color you’ll use even less, meaning you could save money in the long run.

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What is the color of the power supply unit, Hue communication (RF) box and the cable?

Date published 10/1/2015 - Last edited 7/4/2016

The charger, the RF box and the cable are white.

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Is Philips Hue lightstrip plus an energy efficient solution for my home?

Date published 10/1/2015 - Last edited 7/4/2016

Yes, LED light is a pretty big energy saver, as each light bulb uses 80% less power at full brightness than a traditional light bulb. If you dim the lights or use a different color you’ll use even less, meaning you could save money in the long run.

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How many colors can hue create?

Date published 10/1/2015 - Last edited 7/4/2016

You can set hue to any color in the spectrum. Grey, black or brown doesn't work that well with hue. After all, it is a light, so it recreates colors that are made with light. If it can’t match the exact color, hue will look for the nearest color instead. Plus, don’t forget about all the shades of white light, from warm yellow white to cool blue white. And everything in between.

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I accidently broke/dropped my bulb. Can I have it replaced?

Date published 10/1/2015 - Last edited 7/4/2016

Accidents happen, we understand, but unfortunately the broken bulb cannot be replaced. You will need to buy a new single bulb.

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What devices support geofencing?

Date published 10/1/2015 - Last edited 7/4/2016

Geofencing is supported by all iOS and Android devices with the latest app and cellular data capabilities.

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What is the warranty?

Date published 10/1/2015 - Last edited 7/4/2016

For all Hue products is a warranty of 2 years after purchase.

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