When I open the philips Hue app on my device I cannot identify or connect with my lights, what should I do?

First, go in the Philips Hue app to Settings > Light setup > tap on "+" and select manual search and follow the onscreen instructions. The serial number can be found on the lamp base. If this doesn't work, please download the program: hue lamp finder.

This program can be found on the meethue web site (go to Support > and search "lampfinder". Tap on the related FAQ and follow the onscreen instructions.

The "Lamp finder" is available for Windows and MAC/Linus (don't forget to install java jar).

Download the program, run it and follow the on screen instructions. Note: This program will work for all hue products.

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