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Privacy Notice for Hue
Philips (“we”) believes strongly in protecting the privacy of the personal data you share with us. We also believe it is important to inform you about how we will use your personal data, and to give you choices about how that data will be used. Therefore, we encourage you to read this Privacy Notice carefully, before you make your choices and give us the right to use your data as stated in this Privacy Notice.
What is the scope of this Privacy Notice?
This privacy notice ("Privacy Notice") applies to all personal data of consumers collected via the use of the Hue lamps and bridge (“Products”), via www.meetHue.com(“Website”) and via the Hue App (“App”). Products and Website are controlled by or under the control of Koninklijke Philips N.V. or any of its subsidiaries (”Philips”), together referred to as the “Services”.
This Privacy Notice applies in addition to any terms and conditions and other policies of Philips for the Services.
Please note that, in certain cases, you will need to create a Hue account in order to use the Services (for example, to control your Products from within and from outside the home, via the App and via the Website). The creation and the management of the account is always done through the “Create Account” section of the Website (for example, https://www.meetHue.com/en-us/register). For details about the personal data collected within the Hue account, please visit the section “How we collect your personal data and which personal data we collect” of the present Notice.
Why should you share your personal data with us? (Our purposes)
Sharing your personal data with us is necessary for us in order to provide you with the services that you have purchased from us, including:
- Using the Services;
- Using other applications, products and functionalities made available by Philips or third parties that can be connected to the Services;
- Buying goods on store.meetHue.com;
- Assist you with after sales services;
- Save time by storing your preferences;
- Benefit from software updates;
- Improve the website/app functionalities analyzing usage statistics;
- Help us to develop products that are designed around you, optimize customer services and continuously improve our Services.
Further, if you choose to register yourself for an additional service we will also be able to provide you with the following (depending on the service):
- Communicate in a personal and timely manner, such as responding to your request for contact;
- Register your purchase so you can receive all the benefits to which your purchase entitles you;
- Participate in online communities;
- Receive personalized messages, information and special offers that are relevant to your interests.
At Philips we use the highest quality data security tools to keep your data safe and protect Hue from unauthorized access.
Which personal data do we collect?
The type of personal data we collect depends on the way of collection.
- Using the Website and the App, We will collect your:
- IP address;
- types of devices connected to the Hue App;
- unique ID of the bridge, and the serial number of the bridge;
- usage data;
- the crash incident data.
We will store this usage data also for providing you with appropriate after-sales services and troubleshooting. The usage data is stored for as long as needed to provide the services to you.
If you choose to enable geofencing feature within the App, we will also process your location information.
- Accessing or changing your settings or uploading scenes or images;
- Creating an account on www.meetHue.com (My Hue), we will collect your:
- Name / Nickname
- email address;
- Using an account created on www.meetHue.com (My Hue), we will collect your:
- usage data of the Services;
- IP address;
- configuration of your Products;
- scenes and images you choose to upload.
- Buying goods on www.store.meetHue.com. If you choose to use store.meetHue.com to buy products, we will additionally collect your personal information to complete the transaction, to deliver your order and to bill you for the product provided. We may collect your:
- Name / Surname;
- Email address;
- payment information;
- billing and shipping addresses;
- telephone number;
- order history.
In addition, we may share data with service providers in order to help us collect product reviews from consumers residing in UK who purchase our products from www.store.meetHue.com. If you choose to provide a review for your purchase, we will also collect your product reviews.
- Connecting the Products with your WIFI network, we will collect your:
- IP address
- Choosing to make use of additional services from us, such as participating in promotions, subscribing to a newsletter, We may ask for or receive certain personal data, such as your:
- Name / Surname;
- Email address;
- Social media profile;
- Age / date of birth;
- Usage of and activities on our Philips Pages;
- Interests; and
Other information related to your online behavior.
In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:
- Your IP address;
- Your cookie ID;
- Your web browser;
- Your location;
- The web pages you visit on our websites;
- The advertisements you've viewed or clicked through.
How and how long we retain your data?
We take reasonable steps to ensure that we securely retain information about you only for so long as is necessary for the purposes for which it was collected, or as required under any contract or by applicable law.
How do we share information with others?
We make use of trusted third parties who act on behalf of us, in order to help provide you with the services that you have purchased from us. Note that these third parties often have their own privacy policies that apply to the way they use your personal data. These privacy policies sometimes differ from this Privacy Notice.
We may share this personal data with service providers, business partners and others, consistent with applicable law.
If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data.
Our agreements with service providers, business partners and others will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded.
We will disclose personal data only under this policy and/or when required by law.
We sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company.
We may store your personal data in a cloud. This means that your personal data may be processed on behalf of us by a cloud provider and stored in different locations around the world. We have taken the required organizational and contractual measures to ensure that your personal data are adequately protected and are exclusively processed for the purposes mentioned above.
You should know that your personal data may be transferred from your home country to other Philips companies around the world, who may communicate with you about our products or special offers you may find useful.
How do we connect with Social Media platforms?
When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).
Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the Philips pages), certain personal data may be shared with us about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).
How do we link with other websites?
During your online journey across our website, you may encounter links to other websites for your convenience and information. These websites may operate independently from us, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Philips-owned or -managed sites, or the use or privacy practices of those sites.
Who is responsible for your personal data?
Philips Lighting B.V. (Philips), High Tech Campus 45, 5656 AE, Eindhoven, The Netherlands is the entity that controls the Services and is responsible for the collection and processing of personal data via the Services.
How do we protect your data?
We recognize our responsibility to protect the information you entrust to us. Philips uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption of personal data.
The Website also may make chat rooms, forums and/or message boards available to you. Also via the Website you could be able to upload content, like your images and scenes. Please remember that any personal data you provide in these areas is also available to other users, and you should exercise caution before deciding to disclose it. You can choose whether or not you want to share these images and scenes publicly or not.
Once you have provided us with your personal data, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile where you can alter your preferences or personal information, or by requesting a copy of your profile through the contact form on www.meetHue.com/support. You may also make requests or complaints regarding your personal data, and update your information profile through the contact form on www.meetHue.com/support
We want to know you better so we can serve you better while at the same time, we respect your choices about how we use your personal data.
Your personal data may be transferred from your home country to other Philips companies, in different locations around the world, who may communicate with you about Philips products, services or special offers that you may be interested in. If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form or reply card, or by selecting “opt-out” on e-mails you receive.
Where local law requires, we will ask you to “opt-in” or affirmatively consent to the processing of your personal data. For example, where local law so requires, we will only send you newsletters if you have subscribed to them. Similarly, where local law so requires, we will ask you to "opt-in" before using profiling techniques. Profiling techniques allow us to tailor e.g. our communications to your personal interests by looking at your purchase history and website use.
Because Philips sells thousands of products in hundreds of countries, you may have previously provided us with personal data through reply cards, our call centers, or in some other manner. Your decision not to register now will not affect the information you have already provided to Philips. Of course, you will always have the option to unsubscribe to any online contact from Philips or change your personal profile information.
Special information for parents
While Philips Websites are generally not targeted at children under the age of 13 (or equivalent minimum age in the relevant jurisdiction), it is Philips policy to comply with the law when it requires that a parent's or guardian's permission is secured before knowingly collecting, using, or disclosing personal information from children under the age of 13 (or equivalent minimum age in the relevant jurisdiction).
We strongly recommend that parents take an active role in supervising the online activity of their children. If you believe we have collected personal information of a person who is under the age of 13 (or equivalent minimum age in the relevant jurisdiction), please contact us at email@example.com
Changes to this Privacy Notice
The services that Philips provides are always evolving and the form and nature of the services that Philips provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites.
We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.
You may contact us through the contact form on www.meetHue.com/support if you would like to:
- ask us any question regarding our privacy notice;
- request a copy of your personal data, or change or delete your personal data;
- opt-out from receiving any future personalized offers or information from Philips.
You can find our address in the Company Contacts section of the Philips.com website (http://www.philips.com/about/companycontacts/contacts.page). If you have a concern about our use of your personal data please let us know and we will make all reasonable efforts to address it.