I can’t link the Hue bridge to my hue account online (My Hue), what should I do?

First, you need to check if all 4 lights on thefront of your bridge are lit up. The device you are using to view the hue website needs to be on the same network as your hue bridge, when trying to link your Hue bridge to you hue account (My Hue). Basically, they both need to be online via the same router. Please make sure that you are not using a VPN connection or a firewall in your router/modem that blocks the Hue bridge communication with the internet.
Was this article helpful?